FAQ
Frequently asked questions
These questions help individuals and businesses understand what Oceafin can do, what information is usually needed, and where account, payment, exchange, wallet, card, and acquiring flows may need review.
What is Oceafin used for?
Oceafin provides cross-border bank account opening, global remittance, FX exchange, crypto exchange, card issuing, MPC wallet operations, fiat and digital-asset acquiring, compliance status, bills, and reports.
Can individuals and businesses apply for cross-border bank accounts?
Yes. Individual users usually submit identity, contact, address, source-of-funds, and purpose information. Business users usually submit company registration, directors, shareholders, beneficial owners, business background, website, and operating evidence.
What can I do after a bank account is opened?
You can receive supported currencies, view bank account details, copy receiving information, manage balances, and use enabled remittance, payout, exchange, or settlement functions.
Which scenarios fit global remittance and collections?
Common scenarios include personal cross-border transfers, supplier payments, merchant collections, platform settlement, partner payouts, and multi-currency treasury movement.
What does FX exchange solve?
FX exchange converts balances between fiat currencies. Users should confirm source currency, target currency, amount, rate, fee, and received amount before submitting.
What can crypto exchange do?
Crypto exchange supports digital-asset buying, selling, stablecoin and fiat conversion, and related spot-style scenarios with quote validity, supported networks, wallet context, and risk checks.
What issues can happen with crypto deposits, withdrawals, and wallet addresses?
Users must choose the correct asset and network, use the correct wallet address, include memo or tag when required, and respond to KYT or Travel Rule follow-up requests when needed.
Why do some transactions require Travel Rule or KYT information?
Oceafin may need to verify source of funds, counterparty, wallet ownership, transaction purpose, platform relationship, or on-chain risk before processing can continue.
Who are card issuing services for?
Card issuing fits users with online payment, offline spending, staff expense, supplier payment, or cross-border card needs, subject to account capability and issuer rules.
Which businesses can use fiat or digital-asset acquiring?
Acquiring services fit online merchants, offline stores, service providers, platforms, and teams that need payment links, POS collection, order tracking, and refunds.
What information is usually reviewed during account approval?
Reviews may cover identity, company registration, business scope, source of funds, transaction purpose, beneficial owners, websites, historical transactions, wallet addresses, and risk questionnaires.
How can I view orders, bills, and transaction records?
Use account, asset, transaction, order report, and statement modules to review deposits, withdrawals, remittance, exchange, acquiring orders, refunds, fees, balance changes, and processing status.
What should I do to protect my account?
Enable two-factor authentication, protect passwords, codes, email, phone, devices, wallet addresses, and API credentials, and contact support immediately if you see abnormal activity.